Frequently Asked Questions

Pantheon offers fast, temperature-controlled shipping. Orders received by 1:00 PM Pacific Time (PT) ship the next business day. Orders placed after 1:00 PM PT ship the following business day.

Most Canadian orders arrive within 1–3 business days after shipment. Depending on carrier timing and location, some deliveries may take 3–5 business days.

Pantheon currently ships within Canada only.

Not at this time. Pantheon currently ships within Canada only.

Please make sure peptides are legal to purchase and possess in your province or territory before placing an order.

Yes. Once your order ships, you will receive a tracking number by email. Please check your spam or junk folder if you do not see the tracking email.

Pantheon uses temperature-conscious shipping practices. Lyophilized (freeze-dried) peptides are stable at room temperature for short shipping windows, so a normal transit period should not compromise quality.

Move dry/lyophilized vials to the freezer promptly after arrival.

No. Lyophilized peptides are stable through normal short shipping windows, so a few days in transit should not ruin them.

For best stability, move dry/lyophilized vials to the freezer on arrival unless the product label or protocol says otherwise.

Contact support as soon as possible after placing the order. If the order has not entered processing or shipped, we’ll do our best to help.

Once an order has shipped, it generally cannot be cancelled.

Check the tracking link first. If the package appears delayed beyond the expected delivery window or shows a delivery issue, contact Pantheon support with your order number and tracking information.

We can review the shipment with the carrier and determine the appropriate next step.

Pantheon offers a 30-day satisfaction guarantee. If you are not satisfied with your order for any reason, contact support within 30 days and we can refund the order.

This is a satisfaction guarantee, not a product-return program.

No. Pantheon does not require customers to return peptide products for satisfaction support.

We do not accept returned peptide products because returning product into Pantheon control conflicts with GMP handling standards.

If a carrier returns an order to sender and we receive it unopened, Pantheon can re-ship that order.

This is the only return scenario where re-shipping the same order is appropriate.

Contact Pantheon support immediately and include photos of the packaging and product. We’ll review the issue and assist with a replacement or refund as appropriate.

Do not send peptide products back unless support gives specific instructions.

Contact Pantheon support right away with your order number and photos of what you received. We’ll review the issue and make it right.

Do not return peptide products unless support gives specific instructions. Returned peptide products are not restocked.

Peptides are short chains of amino acids that act as signaling molecules. They are studied for roles in areas such as tissue repair, metabolism, hormone signaling, immune function, cognition, skin health, and recovery.

Pantheon content is educational and research-oriented, and is not medical advice.

Pantheon offers peptides and peptide cycles organized around goals such as weight management, healthy aging, muscle and performance support, libido, cognitive function, skin and tissue support, immunity, sleep, and recovery.

Yes. Products on Pantheon Peptides are intended for research purposes only and are not medical advice.

Pantheon products are sold for research purposes only. They are not presented as prescription medications or as medical treatment.

Customers should consult a qualified healthcare professional before making health decisions.

Pantheon peptides are compounded and finished in our own laboratory located in Vancouver, British Columbia, Canada.

Raw materials are sourced internationally. Keeping production in-house allows us to maintain oversight, consistency, and quality assurance. Every batch is tested for purity before release.

Pantheon uses GMP-aligned quality practices, traceable third-party testing, batch tracking, and transparent COA documentation.

Customers can search Certificates of Analysis by peptide or by the batch number on the vial using the Lab Results page.

Find the batch number printed on your vial, then search for it on the Lab Results page.

Not every peptide behaves the same way in lab testing. Some compounds are longer, more structurally complex, modified, mixed, or biologic in nature, which makes a blanket 99% RP-HPLC purity threshold less appropriate.

In those cases, the product is reviewed against a product-specific third-party standard instead. A lower purity percentage does not automatically mean a batch failed — the key question is whether the batch met the correct release standard for that product.

Each batch is tested for purity before release. Heavy metal and endotoxin testing are performed periodically as part of broader method verification and quality assurance, rather than on every individual batch.

When those reports are available, they are included in the Lab Results database.

Peptides are shipped as a freeze-dried powder (also called lyophilized) to preserve purity, stability, and effectiveness.

Most injectable peptides must be reconstituted with bacteriostatic water before injection. Exceptions include oral products such as oral BPC-157 and MK-677.

Unmixed lyophilized peptides can tolerate short shipping windows at room temperature, but after arrival they should be stored in the freezer for best stability.

Once reconstituted with bacteriostatic water, peptides should be kept in the refrigerator and used within 45 days unless the product label or protocol says otherwise.

After arrival, keep unopened dry/lyophilized peptides frozen at or below -20°C for best stability.

Avoid repeated temperature swings where possible.

Once reconstituted, peptides should be stored in the refrigerator at 2–8°C and used within 45 days unless the product label or protocol says otherwise.

Do not freeze reconstituted peptides unless the specific protocol allows it.

Yes — dry/lyophilized peptides should be kept in the freezer after arrival for best stability.

Reconstituted peptides should generally not be frozen unless a specific protocol allows it.

Bacteriostatic water is sterile water that contains 0.9% benzyl alcohol. It is commonly used to reconstitute multi-dose peptide vials because it helps inhibit bacterial growth.

Sterile water may be used for single-use applications, but bacteriostatic water is generally preferred for multi-dose vials.

Start with our beginner guide: I’m New to Peptides — Where Do I Start?

It covers safety, supplies, reconstitution, and first injections. Additional helpful resources include the reconstitution guide, injection guide, and Pantheon Starter Kit.

Use sterile bacteriostatic water. Wipe the vial stopper with alcohol, slowly add the recommended volume of bacteriostatic water down the inside wall of the vial, and do not shake. Gently roll or tilt until the solution is clear.

For step-by-step instructions, use our reconstitution guide.

Common starter supplies include bacteriostatic water, insulin syringes, reconstitution syringes, alcohol pads, and a sharps container.

Pantheon offers a Starter Kit with core supplies. Use code StarterKit25 for 25% off the first kit if that promotion is still active.

Most peptides are injected subcutaneously. A typical choice is a 0.3–1.0 ml insulin syringe with a 29–31G needle.

Needle length depends on body type and injection method — see the detailed syringe guide for specific selection.

Most subcutaneous peptides are commonly injected into the abdomen, outer thigh, or upper-outer arm. Rotate sites to reduce irritation.

Avoid higher-risk areas such as the inside of the leg for subcutaneous peptide injections.

Many peptides can be stacked because they act on different pathways, but compatibility depends on the specific peptides, timing, tolerance, and the customer’s health context.

Use our peptide library and dosing guides for educational protocol information, and consult a qualified healthcare professional before starting or combining peptides.

Use the Pantheon Dosage Calculator. Enter the vial size, how much bacteriostatic water was added, and the target dose. The calculator returns syringe units on a 1 ml / 100-unit insulin syringe.

Every peptide in Pantheon’s knowledge base has a Potential Side Effects section. We also maintain a peptide safety and side effects category in the help center.

This information is educational and is not medical advice. Always consult a qualified healthcare professional before making health decisions.

Pantheon currently accepts payment by credit card and Interac e-Transfer. Choose the option that works best for you at checkout.

Prices on the Canadian site are listed in Canadian dollars.

You can reach us through the Contact Us page or email support@pantheonpeptides.com anytime.

Yes — you can join Pantheon for 15% off your first order with code Pantheon15 (if the promotion is still active).

The Starter Kit promotion is StarterKit25 for 25% off a first Starter Kit (if still active).

The Pantheon Partner Program is for eligible affiliates and partners who want to refer customers to Pantheon. Partners can access their affiliate link and coupon code through the affiliate portal.